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Tips for Thriving Through Transition
by Ingrid Bredenberg
1. Know Yourself. Understand your
behavior, preferences, communication style…and how they affect others.
Use feedback, assessment and coaching to develop your emotional
intelligence, flexibility and resourcefulness in responding to change.
2. Be Strategic. Use the CUSP model* to successfully
navigate transition:
3. Understand your environment. Economic, political and
social trends; competitive forces; family, staff, customer and strategic
relationships affect you and your business. Use data – market research,
focus groups, business metrics – as well as informal info gathered
through conversations, inquiry and gossip.
4. Understand others’ needs for coping with Change.
Everyone has their own strategies and pace. Identify and capitalize on
people’s different strengths, perspectives and approaches.
5. Tell the truth…even if it is not good news. People can
deal with change better when they know that they are well-informed.
Cultivate courageous conversations.
6. Use the Neutral Zone to explore new ways of doing
things, promote innovation, develop new interests and skills, turn
things upside down or backward.
7. Redefine and capitalize on “mistakes.” Consider them
just another way of doing things. Make it safe for yourself and others
to admit them and share what you’ve learned in the process. Let others
learn from your mistakes. Like a good film director, encourage others
(and yourself) to “take two, take three…” until you get the result you
want.
8. Use stories to create a compelling vision of the
future. Metaphors and stories can create a common language for creating
strategies and solving problems.
9. Capitalize on people’s creativity and knowledge by
inviting them to set goals and solve problems. People will often set
higher goals and be committed to achieving them when they have a voice
and a choice in setting them.
10. Use rituals for celebrating endings and milestones.
From formal appreciation ceremonies to impromptu pizza
parties…recognizing the stages of transition helps people release the
past, deal with the present and prepare for the future in ways that
energize and engage them.
*from
Transitions: Making the Most of Life’s Changes by William Bridges
© Ingrid
Bredenberg 2005
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