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Online Courses
These online courses provide interactive learning for Sales, Customer
Service, Leadership Development, Teams and for the Individual. Either on their own or combined with
instructor led training, these online courses save you time and get the
development results you desire.
Click to Learn How to Earn Continuing Education Credits (CEU's) or Contact Hours
Online Course Catalog:
Leadership Training and Development
(Click on links to preview courses)
Managing Performance Discussions
Behavioral Interviewing
Coaching
Coaching for Sales Managers
Win/Win Negotiations for Managers
Workplace Harassment
Prevention
DiSC Management Action Planner
DiSC Managing Performance Action Planners
Understanding Behavioral Styles for Managers
Reinforcing Your Understanding Of Behavioral Styles for Managers
Teams
Development Training
Understanding Behavioral Styles for Teams
Reinforcing Your Understanding Of Behavioral Styles for Teams
Customer Service Training and Development
(Click on links to preview courses)
Sales Training and Development
(Click on links to preview courses)
Handling Customer Complaints
Establishing Credibility and Trust for Customer Service
Customer Focused Sales Interviews
Overcoming All Objections
Territory and Account Management
Win-Win Negotiations
Prospecting to Create Interest
Introduction to Sales
DiSC Sales Action
Planner
Understanding Behavioral Styles for Sales
Reinforcing Your Understanding Of Behavioral Styles for Sales
Individual
Email Etiquette
Understanding Behavioral Styles
Reinforcing Your Understanding Of Behavioral Styles
To contact us call - 413.367.2204/518.596.0665 /413.367.2204
Online course are great for reinforcing learning.
Study after study indicates that a training event is not enough to
achieve the behavioral changes desired. These studies consistently
indicate that without reinforcement and practice after the training
event, that less than 15% of the students introduced to a new concept
successfully integrate the new behavior into their interpersonal
practices. The reason is pretty simple; there is no vehicle for
reinforcing the learning in the classroom after the training.
The
Research Institute of America found that 33 minutes after completion of
a course, students retain only 58 percent of the material covered in the
class. By the second day, 33 percent is retained, and three weeks after
the course, only 15 percent of the knowledge delivered is retained.
This is why
online courses, that are self-paced, are the perfect solution for
reinforcing learning and maximizing your training investment. See how
Leadership Training and Development, Team Development, Customer Service
training, and Sales training can deliver the results you expect.
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The
following are our most popular
online courses. They are well designed, easy to use and provide
important insights into how behavioral styles can positively shift the
way you interact with others.
Understanding Behavioral Styles for Sales Online Course
$37.00
Click to Learn How to Earn Continuing Education Credits (CEU's) or Contact Hours
Effective selling often depends on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Audience:
1. Sales Professionals
2. Anyone wishing to communicate more effectively with clients & prospects.
Includes 11 Lessons (Approx. 2 1/2 hours):
1. Introduction
2. Different Behavioral Styles
3. The Personal Profile System®
4. The Four Behavioral Styles
5. Recognizing Behavioral Styles
6. Behavioral Styles and Listening
7. Improve Your Performance
8. Reading and Reacting to People
9. Determining Behavioral Styles
10. Practical Application of Knowledge
11. Knowledge Assessment
and
1 DiSC Classic® Profile Online 2.0 for use in lesson 3 (included in course price).
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Reinforcing Your Understanding Of Behavioral Styles for Sales
$20.00
Click to Learn How to Earn Continuing Education Credits (CEU's) or Contact Hours
A shortened version of Understanding Behavioral Styles for Sales. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Audience:
1. Leaders/Management Professionals
2. Sales Professionals
3. Customer Service/Care Professionals
4. Anyone familiar with Behavioral Styles that wants to refresh their understanding (See the full Understanding Behavioral Styles course below for details)
5 Lessons (Approx. 1 hours):
1. Recognizing Behavioral Styles
2. Improve Your Performance
3. Reading and Reacting to People
4. Practical Application of Knowledge
5. Knowledge Assessment
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Understanding Behavioral Styles for Customer Service
$37.00
Customer Service relationships often depend on "getting off on the right foot." Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Audience:
1. Customer Service/Care Professionals
2. Anyone wishing to communicate more effectively with clients
Includes 11 Lessons (Approx. 2 1/2 hours):
1. Introduction
2. Different Behavioral Styles
3. The Personal Profile System®
4. The Four Behavioral Styles
5. Recognizing Behavioral Styles
6. Behavioral Styles and Listening
7. Improve Your Performance
8. Reading and Reacting to People
9. Determining Behavioral Styles
10. Practical Application of Knowledge
11. Knowledge Assessment and
1 Online DiSC® Classic Profile 2.0 for use in lesson 3 (included in course price).
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Reinforcing Understanding Of Behavioral Styles for Customer Service
$20.00
Click to Learn How to Earn Continuing Education Credits (CEU's) or Contact Hours
A shortened version of Understanding Behavioral Styles for Customer Service. In Reinforcing Your Understanding of Behavioral Styles for Customer Service you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Audience:
1. Leaders/Management Professionals
2. Sales Professionals
3. Customer Service/Care Professionals
4. Anyone familiar with Behavioral Styles that wants to refresh their understanding (See the full Understanding Behavioral Styles course below for details)
5 Lessons (Approx. 1 hours):
1. Recognizing Behavioral Styles
2. Improve Your Performance
3. Reading and Reacting to People
4. Practical Application of Knowledge
5. Knowledge Assessment
____________________________________________________
$20.00
Add to Cart | Add to Cart and Check Out
Call for support - 413.367.2204/518.596.0665 |
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Understanding Behavioral Styles for Managers
$37.00
Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Audience:
1. Leaders/Management Professionals
2. Anyone wishing to communicate more effectively with co-workers
Includes 11 Lessons (Approx. 2 1/2 hours):
1. Introduction
2. Different Behavioral Styles
3. The Personal Profile System®
4. The Four Behavioral Styles
5. Recognizing Behavioral Styles
6. Behavioral Styles and Listening
7. Improve Your Performance
8. Reading and Reacting to People
9. Determining Behavioral Styles
10. Practical Application of Knowledge
11. Knowledge Assessment
and
1 Online DiSC Classic Profile 2.0 for use in lesson 3 (included in course price).
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Reinforcing Your Understanding of Behavioral Styles for Managers
$20.00
Click to Learn How to Earn Continuing Education Credits (CEU's) or Contact Hours
A shortened version of Understanding Behavioral Styles for Managers. In Reinforcing Your Understanding of Behavioral Styles for Managers you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Audience:
1. Leaders/Management Professionals
2. Sales Professionals
3. Customer Service/Care Professionals
4. Anyone familiar with Behavioral Styles that wants to refresh their understanding (See the full Understanding Behavioral Styles course below for details)
5 Lessons (Approx. 1 hours):
1. Recognizing Behavioral Styles
2. Improve Your Performance
3. Reading and Reacting to People
4. Practical Application of Knowledge
5. Knowledge Assessment
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Understanding Behavioral Styles for Teams Online Course
$37.00
Click to Learn How to Earn Continuing Education Credits (CEU's) or Contact Hours
Good teamwork often depends on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Audience:
1. Team Leaders
2. Team Members
3. Anyone wishing to communicate more effectively with team members
Includes 11 Lessons (Approx. 2 1/2 hours):
1. Introduction
2. Different Behavioral Styles
3. The Personal Profile System®
4. The Four Behavioral Styles
5. Recognizing Behavioral Styles
6. Behavioral Styles and Listening
7. Improve Your Performance
8. Reading and Reacting to People
9. Determining Behavioral Styles
10. Practical Application of Knowledge
11. Knowledge Assessment
and
1 Online DiSC® Classic Profile 2.0 for use in lesson 3 (included in course price).
_______________________________________
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Reinforcing Your Understanding Of Behavioral Styles for Teams
$20.00
Click to Learn How to Earn Continuing Education Credits (CEU's) or Contact Hours
A shortened version of Understanding Behavioral Styles for Teams. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Audience:
1. Team Leaders
2. Team Members
3. Anyone wishing to communicate more effectively with team members (See the full Understanding Behavioral Styles course below for details)
5 Lessons (Approx. 1 hours):
1. Recognizing Behavioral Styles
2. Improve Your Performance
3. Reading and Reacting to People
4. Practical Application of Knowledge
5. Knowledge Assessment
__________________________________________
$20.00
Add to Cart | Add to Cart and Check Out
Call for support - 413.367.2204/518.596.0665 |
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